Return and Refund Policy
Your HAELO device comes with a No-Fuss 60-Day return period from the date of original shipment. If you're not satisfied with your purchase within the first 60 days, contact www.haelo.com/support and we'll provide the return instructions.
To be eligible for a refund, please note the following:
- We ship our products for free within the domestic U.S. International customers will have to pay for shipping. International shipments may be subject to Customs fees, Duty, VAT or Sales fee after shipping. Please note that International customers will be responsible for return shipping, customs fees and fees will not be refundable in the event you return your HAELO device.
- In order to qualify for a refund, you have to first contact HAELO Customer Support and as part of the return material authorization (RMA) process we will provide a return shipping label generated by our system that you can use to return the product. We can't process any refund without our RMA process generated return shipping label.
- International customer returns: As we will be providing you the return shipping label as part of our RMA process, your return shipping charges and any customs fees will be deducted from the refund amount.
- Please note that we cannot be held liable for lost or damaged shipments that are returned so be sure to get a tracking number.
- HAELO Customer Support will provide you with a return material authorization (RMA) number. Returns must be postmarked before the end of the 60-day return period, which commences upon shipment of the product.
Returns shipped after 60 days will not qualify.
- All returns must be received in like-new condition with all original accessories and packaging. Any packages that are received damaged and/or have missing components will be subject to additional fees.
If applicable, these fees will be deducted from the refund amount.
- All returned orders will be inspected and processed within 3-5 days of receipt. Refunds to your original payment method can take up to ten business days.
- Because we care about your experience and we are always looking to improve our product and services, you will receive a brief survey via email to help us better understand the reason why HAELO was not for you!