Return and Refund Policy


Your HAELO device comes with a No-Fuss 60-Day return period from the date of original shipment. If you're not satisfied with your purchase within the first 60 days, contact and we'll provide the return instructions. 

To be eligible for a refund, please note the following:

  • We ship our products for free within the domestic U.S. and the return shipping cost is your responsibility. Please note that we cannot be held liable for lost or damaged shipments that are returned so be sure to get a tracking number. 
  • HAELO Customer Support will provide you with a return material authorization (RMA) number. Returns must be postmarked before the end of the 60-day return period, which commences upon shipment of the product.

          Returns shipped after 60 days will not qualify.

  • All returns must be received in like-new condition with all original accessories and packaging. Any packages that are received damaged and/or have missing components will be subject to additional fees.

          If applicable, these fees will be deducted from the refund amount.

  • All returned orders will be inspected and processed within 3-5 days of receipt. Refunds to your original payment method can take up to ten business days.
  • Because we care about your experience and we are always looking to improve our product and services, you will receive a brief survey via email to help us better understand the reason why HAELO was not for you!