Shipping Policy

Shipping Policy

  • Free Ground Shipping 7-10 Business Days within USA
  • Expedited shipping is available at additional cost.
  • International shipments may take longer to receive due to Custom delays.
  • International shipments may be subject to Customs Fees, Duty, VAT or Sales fee after shipping. Please note that you will be responsible for customs fees and fees will not be refundable in the event you return your HAELO device. 
  • Please note: All HAELO orders require a signature upon delivery. Up to 3 attempts will be made. Or you can schedule a pick-up with the carrier directly.